Fully-managed and Branded Support Services

ChainMe offers world-class, cost-effective contact center options to service your customers — whether you need an end-to-end customer service solution or want to pick from a menu of support elements.

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Operating centers

Omaha, Nebraska
Montreal, Canada
San Antonio, Texas
Lahore, Pakistan

350+

Trained customer service experts

216+

Countries and territories supported

05

Native languages

Focused on issue resolution and cardholder satisfaction

Our global contact centers cater to your cardholders by providing service options that meet the needs – and preferences – of all your customers. For those who prefer phone, we offer both intelligent IVR and live agent support. Need multiple languages? We’ve got you covered with on-site linguists for 5 native languages, and access to translation services for other languages as needed. For cardholders who prefer the online approach, we also offer robust web support and email-based assistance to help conveniently resolve questions or issues.

Outbound calling capabilities

Our highly-trained agents are also available to make outbound calls to your cardholders for resolution follow up, or for larger internal initiatives such as surveys, awareness of new features, marketing campaigns and more.

  • Live agent support 24/7/365
  • Full-time employees, not outsourced
  • Intelligent and customizable IVR system
  • Call-back feature for better cardholder experience
  • Support for 5 native languages with the ability to scale to any spoken language
  • Exceed data security and compliance standards
  • Encrypted and masked customer data

Smart analytics and reporting

We provide daily, weekly or monthly reports that will help you make important decisions about your business, including call duration, average speed of answer, call summary, call detail, chargeback metrics and more. This data helps guide and refine your business strategy for higher success!

Optimized chargebacks and dispute resolution

A dedicated investigative team manages the entire lifecycle of disputes or chargebacks to maximize positive outcomes – with a current win rate of 87%. They facilitate, track and manage the flow of documentation to meet required deadlines, while managing reporting as mandated by issuing banks.