ChainMe offers world-class, cost-effective contact center options to service your customers — whether you need an end-to-end customer service solution or want to pick from a menu of support elements.
Our highly-trained agents are also available to make outbound calls to your cardholders for resolution follow up, or for larger internal initiatives such as surveys, awareness of new features, marketing campaigns and more.
We provide daily, weekly or monthly reports that will help you make important decisions about your business, including call duration, average speed of answer, call summary, call detail, chargeback metrics and more. This data helps guide and refine your business strategy for higher success!
A dedicated investigative team manages the entire lifecycle of disputes or chargebacks to maximize positive outcomes – with a current win rate of 87%. They facilitate, track and manage the flow of documentation to meet required deadlines, while managing reporting as mandated by issuing banks.